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Frequently Asked Questions
Can I request a sample order?
Yes, we welcome sample orders to test and verify the product quality.
What is the typical preparation time?
For in-stock items, samples take 1-3 days. Batch production timing depends on your total order quantity.
How are the products shipped?
We typically ship via UPS, Fedex, or Air freight. Delivery usually occurs within 3-5 days after payment receipt.
Do you provide product guarantees?
Yes, we provide 2-year warranty and can design products based on your specific requirements.
What is the battery backup duration?
The built-in Li-ion battery provides up to 3 hours of emergency lighting after a full 24-hour charge.
Is the installation difficult?
No, this model is designed for easy wall surface mounting in various indoor environments.