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Frequently Asked Questions
Q1: Can I request a sample order for testing?
Yes, we welcome sample orders to test and check the quality of our emergency lights.
Q2: What is the typical lead time for orders?
For in-stock items, samples take 1-3 days. Batch production time depends on your specific order quantity.
Q3: What are the shipping methods and delivery times?
We usually ship via DHL, UPS, FedEx, or air freight. Delivery typically takes 3-5 days after payment receipt.
Q4: Do you offer product customization or guarantees?
Yes, we can design and guarantee products according to your specific technical requirements.
Q5: What is the emergency duration of this model?
This model provides a reliable emergency lighting duration of up to 3 hours.
Q6: Is this light suitable for outdoor use?
This product has an IP40 rating and is designed primarily for indoor applications such as corridors and offices.