■Frequently Asked Questions
Q1: What manufacturing services do you offer?
We provide comprehensive manufacturing solutions including OEM (production according to designs), ODM (complete product development), support for small-batch trials, and custom mold development with private labeling services.
Q2: What is your production lead time?
Small batch orders (≤100 PCS) take 7-14 working days. Mass production orders (≥100 PCS) typically require approx 30 working days. Rush orders are available with expedited fees.
Q3: How do you ensure product quality?
We implement a strict management system including Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Final Quality Control (FQC). We are ISO 9001 certified and support third-party inspections like SGS.
Q4: What is your policy for quality issues?
We offer a 36-month quality warranty period. We provide a 12-hour response time for urgent issues and offer free repair or replacement depending on the determination of responsibility.
Q5: What shipping methods do you offer?
Options include Sea freight for large shipments, Air freight for urgent needs, Express delivery (DHL, UPS, FedEx), and Railway transport for China-Europe routes.
Q6: What after-sales services do you provide?
Our support includes lifetime technical support, operation/maintenance training, spare parts supply, product upgrade services, and regular quality follow-ups.