• Fast response within 12 hours for all inquiries.
• Professional OEM & ODM project support with strong R&D.
• Strict QC inspection reports provided before shipment.
• Reliable after-sales service and confidentiality agreements.
Frequently Asked Questions
Q1: Can I have a sample order for this LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What is the lead time for production?
Samples require 3-5 days, while mass production typically takes 30-35 days after order confirmation.
Q3: How do you handle shipping and arrival times?
We usually ship via DHL, UPS, FedEx, or TNT, taking 3-5 days. Airline and sea shipping options are also available.
Q4: Is it possible to print my logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample.
Q5: What is the warranty period?
We offer a 1-year warranty on our products.
Q6: How do you deal with faulty products?
Our defective rate is less than 0.2%. During the guarantee period, we will replace small quantities or discuss repair solutions for batch defects.