❓ Frequently Asked Questions
Can I have a sample order?
Yes, sample orders for checking quality are welcome. Mixed samples are acceptable. Low MOQ is available for sample checking.
What about the lead time?
For samples, it takes about 3-5 work days. Mass production time usually needs 1-2 weeks for order quantities more than 5000pcs.
What payment methods do you support?
We support various payment methods including T/T, PayPal, and Western Union.
How do you ship the goods and how long does it take to arrive?
For small quantities, we ship via DHL, UPS, FedEx, or TNT. For mass orders, we provide LCL/FCL sea shipment or airport-to-airport cargo options based on your requirements.
Is it OK to print my logo on the product?
Yes. Labeling and logo printing services are available. Please contact us with your design and to check the specific MOQ for labeling.
Do you offer a guarantee for the products?
Yes, we offer a 2-5 year warranty depending on the specific product type and requirements.