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Frequently Asked Questions
Q1: Can you provide customized product attributes and packaging?
A: Yes, with 10 years of OEM & ODM experience, we can customize products and packaging according to your specific requirements.
Q2: How long is the warranty period?
A: We typically provide a 12-month warranty on our lighting products.
Q3: What is your standard delivery time?
A: Sample orders usually take 3-5 working days, while bulk orders take 15-25 working days.
Q4: What are your payment terms?
A: Our standard terms are a 30% deposit and the remaining 70% paid before delivery.
Q5: Which shipping methods are available?
A: You can choose between sea freight, air freight, or express shipping based on your needs.
Q6: What trade terms do you offer?
A: We commonly offer EXW, FOB, and CIF terms for our international shipments.