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Frequently Asked Questions
Can you provide customized product attributes, colors and packaging?
With 10 years OEM & ODM service, products and packaging can be customized according to your specific requirements.
How long is the warranty period for your LED products?
We usually provide a 12-month warranty for our lighting products.
What is the typical delivery time for orders?
Usually 3-5 working days for sample orders and 15-25 working days for bulk orders.
What are your standard payment terms?
Our standard terms are 30% deposit and 70% balance payment before delivery.
Which shipping methods are available?
We offer flexible options including sea freight, air freight, and express shipping.
What trade terms do you support?
We usually offer EXW, FOB, and CIF trade terms for our international clients.