Q1: Can I request a sample order?
Yes, we welcome sample orders to test and verify the quality of our products.
Q2: What is the typical lead time?
For in-stock items, samples take 1-3 days. Batch production time depends on the specific order quantity.
Q3: How are the products shipped?
We generally ship via DHL, UPS, FedEx, or air freight, typically arriving within 3-5 days after payment.
Q4: Do you offer product customization?
Yes, we can design and customize products according to your specific requirements and patterns.
Q5: What is the warranty period for this exit sign?
This product comes with a 3-year warranty for your peace of mind.
Q6: How long does the battery last in emergency mode?
The Ni-Cd battery provides at least 3 hours of illumination during a power failure.