1. Can I request a sample for testing?
Yes, samples are available for quality testing before or after production. Please contact our sales team to arrange this.
2. What is the standard delivery time?
Samples or small orders typically ship within one week. Bulk orders are delivered within 10-30 days depending on stock.
3. Can you customize the product or print my logo?
Yes, we provide product customization and logo printing based on your exact technical requirements.
4. What payment terms do you accept?
We generally accept T/T (deposit and balance against BL copy). Other special terms can be discussed.
5. How do you handle quality issues after delivery?
If any issues occur, provide photos/videos and the lot number. We will investigate and provide replacements in your next order if the fault is ours.
6. Which ports do you usually ship from?
Our primary loading ports are Shanghai and Ningbo, though other ports can be arranged as needed.